Contact us

Ordered a digital portrait? It arrives by email within 24 hours, so please check your spam folder too.

Portrait not quite right? Request your free redo within 7 days of getting it, and we'll make it again.

Printed portraits arrive 3–5 working days after you order.

Anything else? Send us a message and we'll reply within 1 working day. You can also email hello@petportraitparlour.com. For order questions, please include your order number (it starts with #).