Shipping policy

Digital portraits are emailed within 24 hours of your order. Please check your spam folder if you don't see it.

Printed portraits are printed and posted in the UK and usually arrive within 3 to 5 working days. Your digital file comes with your dispatch email.

Order-by dates: before Halloween, Christmas and other occasions we show the last order date for printed copies on our site. Digital portraits can be ordered right up to the day.

Delivery is free to UK addresses. We currently deliver to the UK only.

If your order hasn't arrived when expected, email hello@petportraitparlour.com with your order number and we'll sort it out.