Personalised items: everything we make is personalised for you, a portrait of your pet made from your photo. Under the UK Consumer Contracts Regulations, personalised goods can't be returned just because you've changed your mind.
Digital portraits: when you order, you confirm that your portrait is made for you and that you lose the right to cancel once we send it. If it doesn't look like your pet, reply to your delivery email within 7 days and we'll redo it free.
If something's wrong: if your print arrives faulty or damaged, or anything isn't as described, email hello@petportraitparlour.com within 30 days with your order number and a photo. We'll replace it or refund you in full, including any delivery cost. This doesn't affect your legal rights.
Refunds go back to your original payment method within 14 days of us agreeing to them.